VCC partners up with industry leader Avaya in the provisioning of our core system. More than 90% of the FORTUNE 500®, and national governments across the globe, trust Avaya with their communications for profitable relationships with their customers, suppliers, partners, shareholders and employees.
The Avaya IP Office is part of the award winning Avaya IP Office system, Convergence Magazine’s 2002 Convergence Product of the Year, Telephony's magazines 2003 Product of the Year, and Internet Telephony magazine's Product of the Year 2004. Avaya IP Office provides world-leading solutions designed for businesses in an integrated, modular and scaleable package.
The system comes with a host of rich features and value added applications that make VCC’s technology offering comparable to any multi channel contact centre anywhere across the world. Also all mission critical equipment are backed up by a 6 hour UPS and as standard there is a 40KVA generator on standby.
The voice switch at VCC is a hybrid system of digital and IP telephony which means we are able to take advantage of VoIP (voice over internet protocol) as well as providing digital services where necessary. All our agents are equiped with Avaya’s softphone which coupled with our inhouse telephone manager system allows them to man our contact centre without the need for physical phones. Although you can be rest assured that there are physical Avaya digital handsets at each desk
