Services:
Advertising/Campaign Response Management
VCC can manage all your customer contact including call handling with interactive voice response technology, email and postal response handling services tailored to suit your business requirements.
VCC can manage the response to your advertising and direct mail campaigns, coupons, reply cards, surveys, on-pack offers, exhibitions, e-marketing, web sites, radio, television and other promotional campaigns via phone, post, e-mail, fax or web. Whether your campaigns are regional or national, we have the call handling solution to suit your requirements.
Live Call Handling Services
Our highly experienced customer service teams are trained to integrate with your brand and strategy. VCC can work with a wide variety of organisations to provide a professional and cost effective service.
Automated Call Handling – Interactive Voice Response
For high volume campaigns, which do not require live input, IVR has major benefits. It is extremely cost effective (as many calls can be handled simultaneously), data capture is simplified and any call-backs can be made at off-peak times, if required.
E-mail Handling Services
Using the latest software VCC provides a comprehensive, rapid response e-mail service. On-line requests are automatically transcribed into an order-picking inventory, producing letters or address labels for dispatch.
Postal Response Handling Services
VCC can handle your postal responses via PO Boxes or Business Reply facilities. Responses are opened, checked, data captured and responded to according to the client’s response criteria. Speed and accuracy are always the primary considerations.
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Customer service and care line services
Our highly trained staff are here to take calls on your behalf 12 hours a day, 7 days a week, 364 days a year (with voice-mail at all other times).
Being a multi channel contact centre, we are able to service your customers in a number of ways either through traditional voice, email, SMS, fax or the postal service
Our agents are trained to international standards and are amongst the best in the industry and with an in house trainer, you can be assured of the quality that you are used to.
We maintain a high standard of quality, tailoring our services to your individual business requirements. VCC will provide a service that mirrors your corporate culture, and the values of your brand, allowing you to focus on your core business.
Using the latest Citrix software available VCC is able to get a view into your customer relationship management (CRM) database and effectively manage your customer on your behalf or alternatively if your organization does not have one, we are able to set one up and manage it your behalf
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Custom Survey/Data Management Services
VCC provides high quality data management services.
We can advise on the best ways of collecting data and converting it into useable formats. We can capture data from guarantee cards, on-pack promotions, customer enquiries, coupons, questionnaires, surveys, competition entries and voice-mail transcription.
Our database designs allow maximum flexibility in processing and enhancing data including salutation creation, address enhancement, postcode generation, profiling, merge / purge, de-duplication and cleaning routines to ensure that your data is always as up-to-date as possible.
With carefully managed data, your customers can be targeted precisely to generate maximum return on your investment, enabling you to up-sell or cross-sell to those customers with the greatest propensity to buy.
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